Camilla The Label Terms of Purchase

Effective Date: 20 July 2026

Welcome to Camilla The Label. These Terms & Conditions ("Terms") govern your use of our website and your purchase of products and memberships from Camilla The Label ("Camilla The Label", "we", "us", or "our"). By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

By using our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice. The version published on our website at the time of purchase will apply.

2. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order at our discretion.

• Limit quantities purchased.

• Cancel orders suspected of fraud, misuse, unauthorized resale, or violations of these Terms.

If your order is cancelled after payment has been processed, any applicable refund will be issued to your original payment method.

3. Pricing

All prices displayed are in United States Dollars (USD) unless otherwise stated.

Prices may change without notice.

Applicable taxes, duties, customs charges, or import fees are the responsibility of the customer unless otherwise required by law.

4. Shipping Policy

Camilla The Label ships internationally.

Shipping estimates provided during checkout are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to:

• Customs processing

• Carrier delays

• Weather events

• Public holidays

• Remote delivery locations

• Circumstances beyond our reasonable control

Risk of loss transfers to the customer once an order has been handed to the shipping carrier.

Customers are responsible for ensuring their shipping address is accurate before completing their purchase.

Where a parcel is returned due to:

• Incorrect address

• Failure to collect

• Refusal of delivery

additional shipping charges may apply before the order can be re-shipped.

Further details regarding delivery methods, estimated shipping times, processing times, and international shipping are set out in our Shipping Policy, which forms part of these Terms.

5. VIP Membership

Camilla The Label offers an optional VIP Membership.

Membership Benefits

Active VIP Members receive:

• Up to 60% off eligible products across the Camilla The Label store

• Access to exclusive VIP pricing while membership remains active

• Priority or upgraded shipping options where available

• Unlimited use of VIP pricing during the active membership period

Benefits apply only while the membership is active and in good standing.

Benefits are non-transferable and may not be shared.

Membership Fee

VIP Membership is billed at USD $39.99 every 30 days.

By subscribing, you authorize Camilla The Label to automatically charge your nominated payment method every 30 days until your membership is cancelled.

Automatic Renewal

Your membership automatically renews every 30 days.

Unless cancelled before your next billing date, your payment method will be charged automatically.

Cancellation

Members may cancel their subscription at any time through their customer account or by contacting our support team.

Cancellation prevents future renewals only.

Membership fees already charged are non-refundable except where required by applicable consumer law.

VIP benefits remain available until the end of the current paid membership period.

Failed Payments

If a recurring payment cannot be processed, we may:

• Retry the payment;

• Suspend VIP benefits until payment is successfully received; or

• Cancel the membership if payment remains unsuccessful.

Changes to Membership

We reserve the right to:

• Modify membership benefits;

• Adjust membership pricing;

• Add or remove benefits;

• Discontinue the VIP Membership program.

Where required by law, reasonable notice will be provided before material changes take effect.

6. Returns & Refund Policy

Our Returns & Refund Policy forms part of these Terms.

Customers should carefully review the policy before purchasing.

Unless otherwise required by law:

• Refunds are only available in accordance with our published Refund Policy.

• Items must meet the eligibility requirements outlined in the Refund Policy.

• Final sale items, promotional items, and other excluded products may not be eligible for return or refund.

• Original shipping costs are generally non-refundable unless required by applicable law.

• Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Where an item is defective, damaged, or incorrect, customers should contact us as soon as reasonably possible after delivery.

7. Promotions & Discounts

Promotional offers:

• Cannot be combined unless expressly stated.

• May be withdrawn at any time.

• May exclude selected products or collections.

VIP pricing cannot be exchanged for cash or credit.

8. Product Information

We make every effort to accurately display product colours, descriptions, and sizing.

Due to differences in monitors and devices, actual colours may vary slightly.

Minor variations between product images and the received item do not constitute defects.

9. Intellectual Property

All content on this website, including:

• Images

• Product descriptions

• Logos

• Graphics

• Designs

• Videos

• Branding

is the property of Camilla The Label and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Camilla The Label is not liable for:

• Indirect or consequential losses;

• Delays caused by shipping carriers;

• Customs delays;

• Lost profits;

• Business interruption;

• Events outside our reasonable control.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

11. Fraud Prevention

We reserve the right to:

• Verify customer information;

• Request additional identity verification;

• Cancel suspicious transactions;

• Refuse service where fraudulent activity is suspected.

12. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which Camilla The Label operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, unless otherwise required by applicable consumer protection laws.

13. Contact Us

If you have any questions regarding these Terms & Conditions, our Shipping Policy, Refund Policy, or VIP Membership, please contact our customer support team using the contact details available on our website.

By placing an order or subscribing to the Camilla The Label VIP Membership, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the Shipping Policy, Refund Policy, and recurring membership billing.